LAYR

Welcome back.

See a simple summary of how LAYR is helping the clinic, including calls made, patient replies, bookings, and time saved.

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Performance Overview

Value recovered by the system this week

Daily Call Activity

Appointment Outcomes

Total Sent

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Booked

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Pending

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Opted Out

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Needs Review

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Rebook Rate

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Call History

The latest calls and messages LAYR has made are shown below. Narrow the list with the tool filters, pick a different day, or search for one patient.

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Confirm

Calls patients with upcoming appointments to check they are attending. Preview the list first, then start the calls when you are ready.

Run for Tomorrow

Fetch tomorrow's unconfirmed appointments from Nookal, preview the patient list, then start confirmation calls.

Checking patients for …

Unconfirmed appointments for .

The patient list could not be loaded, check your internet connection and press Preview Patients again.

Run for a Specific Date

Fetch unconfirmed appointments from Nookal, preview the patient list, then start confirmation calls.

No patients previewed yet Choose a date and preview patients before calling.

Checking patients for …

Unconfirmed appointments for .

The patient list could not be loaded, check your internet connection and press Preview Patients again.

Tool Automations

Automate tools such as appointment confirmations and no-show recovery outreach. Select when LAYR should run each task automatically every day.

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Enabled

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Disabled

Automations Scheduled for Tomorrow

Controls

Automate Appointment Confirmations

When enabled, the system automatically finds the next day's unconfirmed patients and calls them each morning to confirm their appointments.

Runs daily at

Automate No-Show Recovery

The system will automatically find the previous day's missed appointments and contact those patients daily at the time you have selected.

Runs daily at

Recently Completed Automations

Leakage Radar

Spot places where patients may be dropping out of care, then review the suggested campaign before any outreach is sent.

Leakage Radar preview updated.

Recommended

Second-Visit Protection Campaign.

Projected leakage

$5.4k

Best action now

3 pts

Likely value

$1.4k

Second visit Lead time Fee clarity

Targeted patients found by the leakage model. Excludes anyone already in active confirmation or rebooking flows.

Audience3 patients

ChannelSMS first, call only if needed

GuardrailNo duplicate outreach

Act now

$2.9k

Second visits are the highest-value leak.

Three patients completed an initial consult but have no next appointment. This is the clearest campaign candidate.

Monitor

$1.1k

Long lead times increase booking risk.

Three new consults are booked more than 9 days out. Useful for slot strategy, not a campaign by itself.

Improve script

31%

Fee questions need clearer answers.

This should inform frontdesk scripts and campaign wording, not trigger broad outreach.

Patient Journey Leakage

The one break in the journey that is worth acting on now.

1Call Intent

4 asked for times but never booked.

28 Total Call Intents

2Booked Consult

3 booked more than 9 days out.

23 Total Booked Consults

3Initial Attended

Clinic has enough volume for focus.

20 Completed Initial Consults

4Second Visit Missing

3 patients have no next appointment.

Build Campaign Here

5On-Plan Cadence

7 are drifting, most not urgent.

51 Total On-Plan Patients

Decision

Build the campaign because the target group is small, specific, and high intent.

Do not include

No-show confirmations, generic lapsed patients, or active Reconnect contacts.

Cost basis

Approx. $135 blended visit value across Tweed-style physio services.

Leakage Campaign Draft

Suggested outreach built from the highlighted journey break.

Preview only

Audience

3 high-confidence patients

Campaign type

Second-visit protection

Spam guardrail

Exclude active Confirmer/Reconnect contacts

Expected impact

$1,425 likely treatment value

Oliver K.

Return-to-running rehab consult, 4 days ago

No second visit booked

Plan likely needs 4 follow-ups; highest dropout signal.

SMS first

Hi Oliver, it's LAYR for Tweed Coast Physio. Your physio recommended keeping momentum after your first rehab session. We have Wed 10:30 or Thu 4:00 for your next visit. Would either work?

Grace P.

Pelvic health plan, 2 of 5 visits completed

Care cadence slipping

Last visit 11 days ago; recovery plan pace now below target.

SMS + call

Hi Grace, checking in after your pelvic health session. Your plan works best with consistent spacing, and we can still keep you on track this week. Would you prefer a morning or afternoon time?

Sophie C.

New caller, knee pain, asked about hydrotherapy

High intent, no booking

Asked for same-week availability after hours; no appointment in Nookal.

SMS first

Hi Sophie, you asked about physio and hydrotherapy options for your knee. We have Tue 3:20 or Fri 9:40 for an initial assessment. Want me to hold one?

Owner approves the campaign before anything is sent.

Supporting Evidence

Call Objections

28 calls

Cost concern

31%

No slot soon

24%

Needs callback

18%

Provider preference

13%

Operational Friction

Not campaign targets

4-6 PM

Highest intent, weakest conversion

Slot policy

Wed

Cancellation cluster

Leak est.$720

Lead-time threshold

Monitor

Reconnect

Build patient reconnection campaigns for specific audiences. Choose inactive patients or describe a custom target group, preview who meets the criteria, then send a tailored SMS, call, or both to bring them back in.

Start a New Campaign

Select Target Audience

Preview Patients

Confirm & Begin Outreach

Identify Inactive Patients

Find patients with no future appointments and who have not visited for an amount of time that you select.

Curate Campaign

Describe exactly who you want to reach, and LAYR will find the matching patients for you.

Patients who have not visited in over

Looks at visits from the last 3 years, patients whose last visit is older than that won't appear.

Describe your target audience

Follow-up sequence

Choose whether LAYR should send extra reminders to patients who do not respond.

Send 1st follow-up message after...

If a patient does not respond to the initial message, LAYR will send a follow-up after the timeframe you choose.

Send 2nd follow-up message after...

If a patient has not replied to the first follow-up either, LAYR will send one final follow-up after the timeframe you choose.

Interpreting your target audience...

Confirm this is your search inquiry:

Finding eligible patients...

Recent Campaigns

Click to View

Recover

Find patients who missed appointments on the previous day and contact them with a recovery message so they can rebook.

Run Now

Checks yesterday's appointments for no-shows and sends each patient a personalised recovery message.

Finding no-shows...

Frontdesk

This area will handle front desk tasks when it is ready, such as answering common questions and helping patients take the next step.

Coming soon Frontdesk will be available here.

Analysis

Review deeper clinic trends when this section is ready, including where work is being saved and where patient follow-up needs attention.

Coming soon Detailed analytics will appear here.

Support

Review patient interactions that need a human, stop automation safely, and keep support replies from the LAYR team in one place.

Ask a Question

Send requests to LAYR and read team replies in one place.

Subject

Message

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Emergency Stop

For when the clinic needs LAYR to stop contacting patients right away.

Stops everything at once, any confirmation calls still waiting to be made are cancelled, and the automatic Confirm and Recover runs are turned off. No more calls or texts will go out until you turn automations back on.

Settings

Open clinic data, run test calls, or sign out. These controls affect what you can view and test in the dashboard.

Good Morning Horizon

Monday, May 25

Patients

Search for a patient by name to review their upcoming appointments, recent calls, and recent messages in one place.